Processing Time

Orders are generally processed within 1–2 business days after payment authorization.

Orders are not normally processed on weekends or applicable U.S. holidays.

Shipping Time

After processing, standard delivery generally takes approximately 5–8 business days.

Therefore, the estimated total time from order placement to delivery is generally approximately 6–10 business days, although actual delivery times may vary depending on the destination, carrier conditions, weather, holidays, and other circumstances outside our reasonable control.

Shipping Fee

Pixelora charges a flat $50 shipping fee for orders.

Any applicable shipping charge will be displayed during checkout before the order is submitted.

Tracking Information

When tracking information becomes available, it may be provided to the email address associated with your order.

Tracking information may take some time to become active after an order has been handed to the carrier.

Delivery Delays

While we work to meet our stated processing and delivery estimates, unforeseen circumstances may occasionally cause delays.

Examples may include severe weather, carrier disruptions, transportation issues, holidays, natural events, or other circumstances beyond our reasonable control.

If we become aware that an order cannot be shipped within the promised timeframe, we will provide appropriate notice and available options, including cancellation and refund where applicable.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you discover an address error after placing an order. We will make reasonable efforts to correct the information before shipment, but we cannot guarantee that changes will be possible once an order has entered fulfillment.

Lost or Damaged Shipments

If your tracking information indicates that a package has been delivered but you cannot locate it, please contact us promptly so we can assist with the issue.

If your furniture arrives damaged, please keep the packaging and contact us with photographs of the product and packaging as soon as possible.