Privacy policy

Last Updated: October 7, 2026

Pixelora respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you when you use our website.

1. Information We Collect

Depending on how you interact with Pixelora, we may collect information such as:

Name
Email address
Phone number
Billing and shipping address
Order and transaction information
Customer service communications
Account information, if an account is created
Website usage information
Device and browser information
IP address and similar technical information

We collect information that is reasonably necessary to operate our website, process orders, provide customer service, and improve our services.

2. How We Use Information

We may use personal information to:

Process and fulfill orders
Provide shipping and delivery updates
Process returns, refunds, and exchanges
Respond to customer inquiries
Provide customer support
Maintain and improve our website
Prevent fraud and unauthorized activity
Maintain website security
Communicate important information about purchases or services
Comply with legal and regulatory obligations

We will use personal information consistently with the purposes described in this Privacy Policy and applicable law.

3. Payment Information

Payments may be processed through third-party payment providers.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

Pixelora does not request sensitive payment information through ordinary customer-service email communications.

4. Shipping and Service Providers

We may share information with trusted service providers when necessary to operate our business.

These providers may assist with:

Payment processing
Order fulfillment
Shipping and delivery
Website hosting
Customer service
Website analytics
Fraud prevention
Technical support

Service providers are expected to use information only as reasonably necessary to provide services to us or as otherwise permitted by applicable law.

5. Cookies and Similar Technologies

Pixelora may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, maintain security, and improve the customer experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Communications

If you place an order or contact us, we may use your contact information to communicate with you about your order, customer service requests, shipping, returns, refunds, or other transactions.

Where required by applicable law, marketing communications will provide an appropriate method to opt out.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

Retention periods may vary depending on the type and purpose of the information.

9. Your Privacy Choices

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include rights to access, correct, delete, or obtain information about the processing of your personal information.

To make a privacy-related request, contact us at:

hello@pixelora.us

We may need to verify your identity before completing certain requests in order to protect your information and prevent unauthorized access.

10. Children's Privacy

Our website is not intended to collect personal information from children. We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Pixelora is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.