Refund policy

30-Day Return Policy

At Pixelora, we want you to feel confident when purchasing furniture from us. We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the item should:

Be returned within 30 days of delivery
Be in its original condition
Be unused and free from unreasonable wear, stains, odors, or damage
Include the original packaging and included accessories when reasonably available
Not have been altered, modified, or assembled in a way that prevents resale

Certain items may require additional return instructions because of their size or nature.

How to Request a Return

Please contact us at hello@pixelora.us before sending any item back.

Your return request should include:

Order number
Customer name
Email address used for the order
Item you wish to return
Reason for the return
Photos of the item and packaging when requested

Do not send merchandise to the address listed on our Contact Us page unless our customer service team specifically instructs you to do so.

Return Shipping

Unless an item is defective, damaged upon arrival, or incorrectly shipped, the customer is responsible for reasonable return shipping costs.

For furniture returns, return shipping may require special handling because of the size and weight of the merchandise. We will provide return instructions after reviewing the return request.

If an item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide photographs or other information requested by our customer service team. We will review the issue and determine the appropriate resolution.

Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part, such as an incorrect item being shipped or an item arriving damaged or defective.

Please allow reasonable processing time for your payment provider to post the refund after Pixelora processes it.

Damaged or Defective Items

Please inspect your furniture promptly after delivery.

If your item arrives damaged or has a manufacturing defect, contact us at hello@pixelora.us with your order number and clear photos of the item and packaging.

We will review the information and work with you toward an appropriate resolution, which may include a replacement, repair, partial refund, or full refund depending on the circumstances.